Unit failed quickly and company response was zero!
By D. Jones on March 27, 2017Size: 1000 W|Verified Purchase
I had this unit in storage as my backup for about 18 months. Then I got it out and installed it. I tested it on a minimum load for a couple hours and it seemed to work fine. About a week ago my power went out again and I used it with about a 500 watt load and it lasted about a 1/2 hour and then burned up and quit it sits there and beeps. I contacted the company and let them know what happened and they didn't even respond to my email.
Kongchen 3 months ago
Same thing happen to me, I called Renogy and of course they are useless. I try to buy the fuse but no shop, ebay, or amazon have fuse with the right Amp size. When I called Renogy about the fuse, they said they stop making the model so they no longer sell the fuse. When I got pissed and ask them why they are still selling the device if they no longer sell the fuse, they told me they will call me back, of course they never call me back. That was the last time I will buy anything from Renogy again.
Amazing Customer 4 months ago (Edited)
Renogy has been quite fair in my return. However, IF you open up the inverter case with it unplugged, you CAN replace the fuses with regular car type flat blade fuses using the same amperage rated fuses. What I did, was open the inverter, took note of the size Amp fused & their placement on the circuit board, and then put this info on a sticker on the outer case of the inverter for future references. Renogy will not tell you that though. This is your only option if your inverter is beyond the 30 days return, IF you don't want to wait for a return, or wait for the warranty repairs & the hassle of waiting. I wish, Renogy would be fair and tell people this, OR provide the information within their product manuals OR re-engineer their inverters for any owner of product to do simple fuse replacement like on many other "quality" electrical & electronic products. It is NOT that hard, and, I did this myself. The heck with a warranty.
To be entirely fair, their inverters are of great quality and performance. The fuse issue, is a monster that needs to be dealt with properly and professionally by Renogy.
WG 8 months ago
Did Renogy ever resolve your issue?
Renogy Solar 9 months ago
I do apologize if we were unable to respond to your email. We do pride ourselves with our customer service and we will be happy to help you out with any issues you have. I recommend to give our technical support line a call at 909-517-3598 ext 3 as we will troubleshoot your system with you over the phone. If we deem your inverter as being defective, and you are still within our warranty, we will be happy to replace your unit free of charge.
I hope we have the chance provide you with our excellent customer service and change your mind about Renogy!