Order FAQs & Help Center

PRODUCTS

Where do your products come from?

The core technology comes from USA team, and our branded products are manufactured in the China, Taiwan and Korea. Unless otherwise mentioned all our orders(for USA)  are fulfilled in the United States either by Amazon fulfillment center or by our own warehouse.

How to get help if I have some issues about your Power Inverter?

What's the main difference between Pooxtra inverter and other brands ?

With our revolutionary design of the inverter, we can lower down the internal core components operating temperature dramatically ,therefore, increase the inverter's lifespan and conversion efficiency ,of course decrease the defective rate . 

How to return your products if I am not satisfied with it ? 

You need to log in our Return Center to submit your order details. We have 30 days hassle free replacement or refund without any questions.You can see details from Return Center.

What is your Warranty of the product ? 

Visit our Warranty Policy here. 

How to know more about Pooxtra inverter ?

You can click Navigation menu " Inverter Q&A" to learn what our customers asked and answered. For basic knowledge , please click "Inverter Academy" to know more .

ORDERS

How do I place an order? 

Once you find a power inverter you want to send to someone, click "ADD TO CART". This will add the inverter into your Shopping Cart. You can continue shopping or view your Cart from the top right menu button.From the Cart page, you can add a Gift Card Message, choose multiple Shipping Addresses, choose to ship the same product to another recipient with a different Message and Address, or proceed to the Checkout to make payment and finalize your order. 

Can I order by phone ?

Sure! Just give us a call at 818-658-9690. If there are no answers, please leave a message and we will return your call as soon as we can (usually within 24 hours).

My order arrived damaged. What should I do?

Please contact us via our contact form and accept our sincerest apologies OR you can call us at once or leave us a text message. We will replace or refund the item immediately.

Can I return my order? When will I get my refund?

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. You will be responsible for paying for your own shipping costs for returning your item. Damaged items may be returned at the company's expense, at our discretion. Most refunds are processed within 3-5 business days after we receive and process your return.

Can I edit or cancel my order?

If you need to make a change to or cancel an order please contact us ASAP. Orders are normally processed within 24 hours, so if the order is already shipped we cannot edit or cancel it.

SHIPPINGS

I have not received shipping confirmation from your site. What should I do?

If you have not received an email from us confirming your purchase, please let us know immediately via our contact form with your full name and shipping address, and we will help to sort this out quickly.Sometimes our emails may end up in your spam/junk or other folders and we suggest you check them before contacting us.

Do you offer free US shipping? How long will it take to receive my order?And Where do you ship from?

YES! We offer FREE standard US shipping on orders of $99.99 or more. Our flat rate shipping in the US is $9.99 for orders under $99.99.We generally process your order within 24 hours of receipt. This can be delayed on weekends and holidays, or by other unforeseen circumstances. For US orders, delivery generally takes between 3 and 10 business days.All of our products are located in our warehouse in CA and NY. Some products may be shipped directly from our manufacturing base in China.

How can I track my order? What shipping carriers do you use?

Once your order has been shipped you will receive a tracking number that you can use to get updates on your shipment.  We ship our orders via Amazon Fulfillment Center or our own warehouse by USPS or UPS or Fedex Ground.

Do you have any pickup locations in NY/NJ or somewhere else?

We can only ship orders from our warehouse to the address you provide.

PAYMENTS


Can I pay by bank transfer/deposit?

Sorry we don't allow for this payment method unless it is a large corporate order. In this case, we will issue an invoice and provide payment options.

I'm in a rush. Can you ship my order before my payment is processed?

We cannot ship your order before your payment is processed. Please take this into account when you choose your payment method.

Is it safe to use my credit card on your website?

Yes of course it is! We understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorized access we use Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption of sensitive information, including passwords and credit card numbers, during your online transactions.

What are my payment options?

We accept all major cards, including Visa, Master Card and American Express. We also accept Paypal.

Are purchases tax deductible?

All of the purchase price of the item goes directly to funding the cost of the merchandise and the shop overhead, therefore we're not able to provide a tax receipt for any of the purchase.

DROP US A LINE

Do you still have questions? Just fill out the form below and we'll get back to you ASAP.

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